All tour bookings, whether by phone or online, must be guaranteed by a credit card, even if you intend to pay by cash at the time of the tour.
Online bookings are paid by credit card at the time of booking. MasterCard, Visa, Discover, and American Express are accepted.
A tour booking may be cancelled no less than 24 hours before the tour. For example, if you have booked a tour for 9am on Thursday, it must be cancelled before 9am on Wednesday. A full refund will be given for tours cancelled before the deadline.
If you cancel after the deadline (24 hours in advance), or on the day of the tour, no refund will be given.
You may cancel by phone or by email. You must provide your tour booking number or the last 4 digits of your credit card to cancel.